Privacy Policy

1. Introduction

Welcome to Velvet. Your privacy is important to us. This Privacy Policy explains how Velvet collects, uses, stores and protects information when you use our website and services.

By using Velvet, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when creating an account or using our services.

Account Information

• Full name
• Email address
• Phone number, when provided
• Date of birth
• Gender
• Country and city
• Profile information and biography
• Profile photographs

3. How We Use Your Information

We use collected information to provide, maintain and improve DateMate services.

• Create and manage your account.
• Display your profile according to your settings.
• Help users discover other profiles.
• Provide customer and technical support.
• Process membership and payment-related requests.
• Improve website functionality and user experience.
• Detect and prevent misuse, fraud or unauthorized activity.

4. Profile Information & Photos

Velvet allows users to create profiles and connect with other members. Information that you choose to make public may be visible to other users.

You are responsible for the information and photographs you upload to your profile.

5. Information Sharing

We do not sell your personal information as part of the normal operation of Velvet.

Information may be shared when reasonably necessary to operate the service, comply with legal obligations, protect users or prevent fraud and abuse.

Information that you voluntarily make public through your profile may naturally be viewed by other Velvet users.

6. Account Security

We take reasonable measures to protect information stored within our systems. However, no online service can guarantee complete security.

You are responsible for keeping your account credentials confidential and should never share your password.

7. Cookies

Velvet may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality and understand how users interact with our website.

8. Payments & Premium Membership

If you purchase a Premium Membership or another paid service, payment-related information may be processed to complete and verify your transaction.

Transaction information such as transaction identifiers, payment status, plan details, currency and payment amount may be retained for verification and record-keeping purposes.

9. Children's Privacy

Velvet is intended for adults. We do not knowingly collect personal information from children who are below the applicable minimum age required to use dating services.

10. Your Choices & Rights

Depending on the available features, you may be able to update or modify information associated with your account.

You may contact us regarding questions about your personal information, account information or privacy related requests.

11. Data Retention

We retain account and transaction information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent abuse and comply with applicable obligations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

Updated versions will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact Velvet support.