1. Acceptance of Terms
Welcome to DateMate. By accessing or using Velvet, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use the website or its services.
2. Eligibility
Velvet is intended for adults. By creating an account, you confirm that you meet the minimum age required to use an online dating service in your applicable location.
You must provide accurate information when creating and maintaining your account.
3. Creating an Account
Some Velvet Agency features require you to create an account.
- You are responsible for keeping your login credentials secure.
- You must not share your password with others.
- You should provide accurate and current information.
- You are responsible for activity performed through your account.
4. Profile & User Content
Users may create profiles containing information, photographs, descriptions and other content.
You are responsible for ensuring that the content you upload is truthful, appropriate and does not violate the rights of another person.
Important: Never upload passwords, financial information, identification documents or other highly sensitive personal information to your public profile.
5. Prohibited Activities
To keep DateMate safe and enjoyable, users must not:
- Create fake or misleading profiles.
- Impersonate another person.
- Harass, threaten or abuse another user.
- Upload illegal, harmful or inappropriate content.
- Use Velvet for fraudulent activities.
- Attempt to access another user's account.
- Use automated systems to collect user information without authorization.
- Attempt to damage, disrupt or interfere with the DateMate website.
6. Communication Between Users
Velvet provides tools that may allow users to communicate or interact with other members.
You are responsible for your interactions with other users. Please use good judgment and take appropriate precautions when communicating or meeting someone you discovered through Velvet.
7. Premium Membership
Velvet may offer paid Premium Membership plans that provide additional features or access.
Premium features, pricing, duration and available benefits may vary depending on the plan selected.
Payment transactions may be subject to verification before Premium access is activated.
8. Payments
When making a payment, you agree to provide accurate transaction information.
Velvet may review and verify payment information before approving a transaction.
Any payment-related issue should be reported to Velvet support as soon as possible.
9. Profile Unlocks & Access
Certain Velvet features may allow eligible users to unlock or access additional profile information.
Access to restricted profile information is subject to the rules and features provided by Velvet.
Users must not copy, redistribute or misuse information obtained through restricted features.
10. Safety & Personal Responsibility
Velvet is a platform designed to help people connect. We cannot guarantee the identity, intentions or behavior of every user.
Users should take appropriate precautions when communicating with or meeting people online.
Safety Reminder: Never send money or share sensitive financial information with someone you have met online without independently verifying the situation.
11. Account Suspension or Termination
Velvet may restrict, suspend or terminate an account when there is a reasonable basis to believe that the account has violated these Terms & Conditions, applicable rules or the safety of other users.
Users may also stop using the service or request account-related assistance through support.
12. Intellectual Property
The Velvet website, branding, design, logos, software and original materials are protected by applicable intellectual property laws.
You may not copy, reproduce, modify or redistribute Velvet materials without appropriate authorization.
13. Third-Party Services
Velvet may rely on third-party services for certain functions such as hosting, payment processing, analytics or other technical services.
Third-party services may have their own terms and privacy policies.
14. Disclaimer
Velvet is provided on an "as available" basis. While we make reasonable efforts to maintain the service, we do not guarantee that the website will always be uninterrupted, error-free or available.
15. Limitation of Liability
To the extent permitted by applicable law, Velvet will not be responsible for losses arising from user interactions, unauthorized access, service interruptions or conduct of other users.
Users are responsible for making their own decisions regarding communications and relationships developed through the platform.
16. Changes to These Terms
We may update these Terms & Conditions from time to time as our services, features or legal requirements change.
Updated terms will be published on this page with a revised "Last Updated" date.
17. Contact Us
If you have questions regarding these Terms & Conditions, please contact Velvet support.
Need Assistance?
Our support team is available to help with account, membership and website-related questions.
Contact Velvet Support →